Tromp AG has been appointed to support the Reserve Bank of Malawi (RBM) in the implementation of a new core banking system and related ERP applications.

Towards the end of 2010 the RBM embarked on a project to replace its core banking system that has been in operation for many years. The system selected to replace the current system will comprise the Oracle Flexcube Universal Banking System, the General Ledger of the Oracle eBusiness Suite and a number of ERP modules to automate selected financial processes.

Tromp AG will provide project oversight, project management and change management support services to the management and internal project team of the RBM, encompassing the following:

Project oversight

Tromp AG will assist the executives of the Bank on an ongoing basis by regularly:

• reviewing the project status and deliverables;
• highlighting any gaps that could have a negative impact on the successful introduction and timeous completion of the new business solutions; and
• assessing user perceptions.

Project management support

Tromp AG will assist the Bank in carrying out its responsibilities in the implementation project by supporting the bank’s internal project team with, inter alia, the following:

• ensuring that project issues are resolved professionally and promptly;
• playing a leading role in the planning of the project together with the vendor’s Project Manager and the Bank’s Project Coordinator;
• understanding and identifying RBM project staff needs and goals and offer guidance to steer towards an appropriate solution; and
• advising on project complexities and escalating project issues to the Bank’s project steering committee and project sponsor.

Change management support

Tromp AG will advise the Bank’s project sponsor, steering committee and internal project team on effective change management in order to facilitate:

• obtaining and retaining the commitment for the implementation project from the various user departments;
• identifying and utilising internal business experts for the duration of the implementation project;
• obtaining the co-operation of the user departments and staff to adopt the reengineered business processes within the user departments and across departments;
• ensuring that training and user acceptance testing is effective and that the necessary re-skilling is done where necessary; and